Last updated : 20 Oct 2016

Establishing a Professional ‘Self’ through Effective Intercultural Communication.

Summary

In the course Establishing a professional self through effective intercultural communication, you will learn how to communicate effectively to establish relationships with colleagues in a culturally and linguistically diverse community and workplace.

The course is 1 of 5 in the Effective Communication in the Globalised Workplac Specialization.

As language reflects cultures, we begin the course by highlighting the need to take into considerations cultural values when we communicate in a multicultural community and workplace. We then move on to discuss some effective communication skills required to build relationships with colleagues in a globalised workplace. 

 

You will learn to adopt appropriate intrapersonal and interpersonal, verbal and nonverbal, communicative strategies to present information based on the 7 communication principles.

 

Finally, you will learn to build your personal profile and appropriately align yourself in a globalised workplace.

Programme

Recommended  Course  Schedule

Week 1:

  • Introduction to Multicultural Dimension
  • Power Distance
  • Individualist and Collectivist
  • Masculinity and Femininity
  • Long and Short Term Orientation
  • How cultural values affect the way we communicate
  • Intrapersonal Communication
  • Interpersonal Communication
  • Communication Process
  • Cultural Values, Context and Politeness

Week 2:

  • Introduction to the 7Cs
  • Clarity
  • Completeness
  • Correctness
  • Conciseness
  • Concreteness
  • Coherence
  • Courtesy
  • Interpersonal Communicative Strategies (Interactions)
  • Using the 7Cs to Inform
  • Giving Instructions
  • Offering Suggestions
  • Seeking Clarification
  • Giving Bad News
  • Summary for Interpersonal Communicative Strategies

Week 3:

  • Establish Personal Self
  • Aligning self to the workplace
  • Aligning self to your workplace
  • For Potential Employers
  • In Workforce
  • Useful websites for your personal branding, CV and portfolio
  • Building professional image on social networking sites
  • Connecting on Social Networking Sites
  • Etiquettes of using Social Networking Websites

Learning outcomes

In the course Establishing a professional self through effective intercultural communication, you will learn how to communicate effectively to establish relationships with colleagues in a culturally and linguistically diverse community and workplace. You will learn to adopt appropriate intrapersonal and interpersonal, verbal and nonverbal, communicative strategies to present information based on the 7 communication principles.

Finally, you will learn to build your personal profile and appropriately align yourself in a globalised workplace.

 

Teaching-Learning methodology

Course Components: Videos Assessments (learning checks, end of section assessments, the final assessment, peer review)

Assessment

Assessments: end of section assessments, the final assessment (quiz), review classmates.

  • Soft skills Communication, Teamwork, Conflict management
  • Language English
  • Other languages (eg. Subtitles) Unknown
  • Period of activation Self-paced
  • Date Unknown
  • Duration 3 weeks
  • Level of commitment required 1-2 hours/week
  • Cost Free MOOC, Paying certification * See platform for details
  • Providing institution National University of Singapore
  • Mooc Platform Coursera
  • Target group StudentsYoung workersWorkers
  • Instructor Misty So-Sum Wai-Cook
  • Level of assistance offered Misty So-Sum Wai-Cook– will be guiding through the content in short video lectures
  • Keywords Communication, teamwork, cultural differences, , adaptability and flexibility