Last updated : 07 Aug 2016

Negotiation and Conflict Resolution




  • No group
  • Modules’ titles and Contents:

  • Module: Thinking like a negotiator
  • Module: The five phases of a negotiation
  • Module: Conflict resolution – theory and practice
  • Module: Communication skills

  • Name of the teache

Dr. Andrew Heys (Lecturer at MGSM, Macquarie University)

  • Would you suggest following the entire MOOC or just some modules? entire

Learning outcomes

  • Declared aims of the MOOC:


  • Recognise cognitive heuristics that lead to poor negotiation decisions
  • Identify a range of negotiation strategies and the consequences of only using a single strategy across different contexts
  • Label different phases of a negotiation and learn what to do in each phase
  • Understand how the skills and strategies can be applied to common workplace scenarios
  • Explore different explanations for the origins of human conflict
  • Understand a general framework for analysing and resolving conflict
  • Describe a set of common communication skills and how they apply
  • Bridge the gap between ‘knowing’ and ‘doing’ so that you can put the skills into practice in your own life.

  • List of Soft skills developed: Negotiation; Conflict Management

  • List of digital skills developed

Teaching-Learning methodology

xMOOC (videos, further readings, assessments, quizzes, transcripts, forum)


Is there a final certification? Yes. A Statement of Participation (My Study Centre) Learning outcomes are evaluated by assessment (three attempts at every assessment, an overall grade average of at least 60% to pass the course) When: during the course at the end of a week

  • Soft skills Negotiation, Conflict management
  • Language English
  • Other languages (eg. Subtitles) Unknown
  • Period of activation Unknown
  • Date Unknown
  • Duration 4 weeks
  • Level of commitment required workload of 2 - 4 hours per week
  • Cost Free * See platform for details
  • Providing institution Graduate School of Management ( )
  • Mooc Platform Open2Study (
  • Target group Open for all persons, main focus on elementary students
  • Instructor Unknown
  • Level of assistance offered Availability of teachersHow to contact themForum / discussion groups
  • Keywords Australia, Negotiation, Conflict management