Last updated : 11 Sep 2016

Communication Skills Training

Summary

Unknown

Programme

Section 1: Introduction

Lecture 1: Getting Started

Section 2: Communication Blueprint

Lecture 2: The Big Picture

Lecture 3: The Big Picture case study

Lecture 4: Q&A - The Big Picture

Lecture 5: Understanding Communication Barriers

Lecture 6: Understanding Communication Barriers case study

Lecture 7: Q&A - Understanding Communication Barriers

Lecture 8: Paraverbal Communication Skills

02:59

Lecture 9

Paraverbal Communication Skills case study

Lecture 10: Q&A - Paraverbal Communication Skills

Lecture 11: Non-Verbal Communication

Lecture 12: Non-Verbal Communication case study

Lecture 13: Q&A Non-Verbal Communication

Lecture 14: Speaking Like a STAR

Lecture 15: Speaking Like a STAR case study

Lecture 16: Q&A - Speaking Like a STAR

Lecture 17: Listening Skills

Lecture 18: Listening Skills case study

Lecture 19: Q&A - Listening Skills

Lecture 20: Asking Good Questions

Lecture 21: Asking Good Questions case study

Lecture 22: Q&A - Asking Good Questions

Lecture 23: Appreciative Inquiry

Lecture 24: Appreciative Inquiry case study

Lecture 25: Q&A - Appreciative Inquiry

Lecture 26: Mastering the Art of Conversation

Lecture 27: Mastering the Art of Conversation case study

Lecture 28: Q&A - Mastering the Art of Conversation

Lecture 29: Advanced Communication Skills

Lecture 30: Advanced Communication Skills case study

Lecture 31: Q&A - Advanced Communication Skills

10 pages

Section 3: Conclusion

Lecture 32: Wrapping Up

Lecture 33: Bonus Lecture

Learning outcomes

  • Understand what communication is
  • Identify ways that communication can happen
  • Identify barriers to communication and how to overcome them
  • Develop their non-verbal and paraverbal communication skills
  • Use the STAR method to speak on the spot
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Adeptly converse and network with others
  • Identify and mitigate precipitating factors
  • Establish common ground with others
  • Use ā€œIā€ messages
  • How to improve communication skills
  • Identify effective communication skills
  • Understand communication in the workplace

Teaching-Learning methodology

xMocc (based on transmission of contents through video, documents, tests)

Assessment

N/A

  • Soft skills Communication
  • Language English
  • Other languages (eg. Subtitles) Unknown
  • Period of activation Unknown
  • Date Unknown
  • Duration Over 33 lectures and 2.5 hours of content
  • Level of commitment required Unknown
  • Cost Paying * See platform for details
  • Providing institution Soft Skills eLearning Consultants (Corporate Training Solutions)
  • Mooc Platform Udemy
  • Target group Professionals wishing to create a competitive advantage through excellent communicationEntrepreneurs who want to leverage the power of effective communication and networking to achieve business successEmployees who need to work on their communication skills in the workplace
  • Instructor Unknown
  • Level of assistance offered Availability of instructor (mail, discussing forum)
  • Keywords Communication, non-verbal communication, listening skills, speaking skills