Social skills (inter-personal)

Communication

The ability to transmit ideas, information and opinions clearly and convincingly both verbally and in writing, while listening and being receptive to the proposals of others. (Modes Project, 2009-12)

Teamwork

The ability to build relationships of participation and cooperation with other people. It involves sharing resources and knowledge, harmonising interests and contributing actively to reach the objectives of the organisation. (Modes Project, 2009-12)

Conflict Management

The ability to manage conflict, which means stimulating, regulating or resolving conflict between two or more parties. (Modes Project, 2009-12)

Negotiation

The ability to argue clearly and coherently and conciliate different opinions to reach an agreement that satisfies everyone with the aim of achieving the proposed goals. (Modes Project, 2009-12)