Dernière mise à jour : 28 Sep 2016

Managing Conflicts (Language English and Italian)


How to recognise a conflict? How to best manage it? What role does your personality play? You will find some answers to these questions in this course.


  • The course is structured in 5 weeks, sub-divided into modules.
  • The modules have different lessons within them, consisting of texts, videos, quizzes and individual self-reflection exercises.
  • You can get involved by doing the Role Plays, which allow you to experiment with different reactions to some example conflict situations.
  • We advise you to follow the pathway in a linear manner, but you can freely move between content, if it is more useful for your learning style.
  • It is important that you respect your own pace: the length indications are a rough estimate, but your pace should guide you in the best way for the enjoyment and individual reflection on the topics covered in the proposed pathway.
  • There are also some additional resources, collected in additional material, so you reach a level of detail greater in some topics of your interest and / or tackle some specific tests that can give you some further indication on your attitude.

Learning outcomes

  • Discover the different difficulties and challenges that groups/teams need to face during the different stages of their development in order to become a High-Performing Team
  • Adaptability and flexibility
  • Problem solving
  • Self-skills
  • Communication

Teaching-Learning methodology

Aucune information


Passing with success the 60% of course activities (quizzes), student get a digital certificate of participation in PDF. This certification doesn’t recognise any credits.The learning outcomes are evaluated through 5 weekly quizzes Quizzes are proposed at the end of each week.All Quizzes have the same importance

  • Soft skills Communication, Conflict management, Negotiation
  • Language English
  • Other languages (eg. Subtitles) Italian
  • Period of activation Periodicaly opened
  • Date Aucune information
  • Duration 2 months
  • Level of commitment required 1-3 hours per week
  • Cost Gratuit * Détails sur la plateforme
  • Providing institution Politecnico di Milano
  • Mooc Platform POK (Politecnico Open Knowledge)
  • Target group In particular for students who move from University to labour market but opened to everyone interested
  • Instructor Ingrid Hollweck
  • Level of assistance offered Availability of teachers and tutors through the forumSupport also through mailPossibility of group discussion among the participants in the forum
  • Keywords Aucune information