Dernière mise à jour : 07 Aug 2016

Communication in the 21st Century Workplace

Summary

The focus of this course is to heighten students? awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.).

Programme

Communication in the 21st Century Workplace is course 4 of 10 in the Career Success Specialization.

Course schedule:

Week 1: Communicating With Peers

Course Overview

Communicating With Peers

Communicating with Virtual Teams

Quiz: Review

Week 2: Communicating With Your Manager

Communicating With Your Manager

Quiz: Review

Week 3: Communicating With Executives

Communicating With Executives

Quiz: Review

Week 4: Communicating With Your Direct Reports

Communicating With Your Direct Reports

Quiz: Review

Learning outcomes

The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.).

By the end of this course you will be able to:

• Define communication and its role in the workplace
• Describe benefits of effective communication in the workplace
• Identify and explain most common audiences and techniques for communicating with each audience
• Identify and solve common obstacles to effective communications

Teaching-Learning methodology

xMooc: Basic form of teaching is video leading by tutor (in each modul/week) as well as quizzes. The instructor has provided links to external websites (readings) that will complement your learning.

Assessment

Course Certificates are co-branded by Coursera and University of California, Irvine Extension. They are printable, digitally shareable, and will empower you with a verified document in-hand.To pass this course pass all graded assignments (quizzes) is needed (4 assignements as 4 modules: Communicating With Peers, Communicating With Your Manager, Communicating With Executives, Communicating With Your Direct Reports).You are allowed one try for each quiz every eight hours and you need to achieve an 80% on all quizzes in order to pass the class. You may take the quizzes as many times as you like.