Communication in the 21st Century Workplace
Summary
The focus of this course is to heighten students? awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.).
Programme
Communication in the 21st Century Workplace is course 4 of 10 in the Career Success Specialization.
Course schedule:
Week 1: Communicating With Peers
Course Overview
Communicating With Peers
Communicating with Virtual Teams
Quiz: Review
Week 2: Communicating With Your Manager
Communicating With Your Manager
Quiz: Review
Week 3: Communicating With Executives
Communicating With Executives
Quiz: Review
Week 4: Communicating With Your Direct Reports
Communicating With Your Direct Reports
Quiz: Review
Learning outcomes
The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.).
By the end of this course you will be able to:
- Define communication and its role in the workplace
- Describe benefits of effective communication in the workplace
- Identify and explain most common audiences and techniques for communicating with each audience
- Identify and solve common obstacles to effective communications
Teaching-Learning methodology
xMooc: Basic form of teaching is video leading by tutor (in each modul/week) as well as quizzes. The instructor has provided links to external websites (readings) that will complement your learning.
Assessment
Course Certificates are co-branded by Coursera and University of California, Irvine Extension. They are printable, digitally shareable, and will empower you with a verified document in-hand.To pass this course pass all graded assignments (quizzes) is needed (4 assignements as 4 modules: Communicating With Peers, Communicating With Your Manager, Communicating With Executives, Communicating With Your Direct Reports).You are allowed one try for each quiz every eight hours and you need to achieve an 80% on all quizzes in order to pass the class. You may take the quizzes as many times as you like.
- Soft skills Communication
- Language English
- Other languages (eg. Subtitles) Aucune information
- Period of activation Aucune information
- Date Aucune information
- Duration This course is self-paced with suggested deadlines (during 4 weeks) to help you keep on track and with an average completion time of 4-8 hours.
- Level of commitment required no data
- Cost MOOC Gratuit, Certification payante * Détails sur la plateforme
- Providing institution University of California, Irvine
- Mooc Platform Coursera
- Target group This course will appeal to a wide range of audiences. There are no course prerequisites; no previous business experience is necessary.
- Instructor Patricia Bravo, Patricia Bravo
- Level of assistance offered There is no group discussion and no instructor`s contact.
- Keywords Communication, team building, interacting through digital technologies, communication audience, It basic knowledge, it security