Establishing a Professional ‘Self’ through Effective Intercultural Communication.
Summary
In the course Establishing a professional self through effective intercultural communication, you will learn how to communicate effectively to establish relationships with colleagues in a culturally and linguistically diverse community and workplace.
The course is 1 of 5 in the Effective Communication in the Globalised Workplac Specialization.
As language reflects cultures, we begin the course by highlighting the need to take into considerations cultural values when we communicate in a multicultural community and workplace. We then move on to discuss some effective communication skills required to build relationships with colleagues in a globalised workplace.
You will learn to adopt appropriate intrapersonal and interpersonal, verbal and nonverbal, communicative strategies to present information based on the 7 communication principles.
Finally, you will learn to build your personal profile and appropriately align yourself in a globalised workplace.
Programme
Recommended Course Schedule
Week 1:
- Introduction to Multicultural Dimension
- Power Distance
- Individualist and Collectivist
- Masculinity and Femininity
- Long and Short Term Orientation
- How cultural values affect the way we communicate
- Intrapersonal Communication
- Interpersonal Communication
- Communication Process
- Cultural Values, Context and Politeness
Week 2:
- Introduction to the 7Cs
- Clarity
- Completeness
- Correctness
- Conciseness
- Concreteness
- Coherence
- Courtesy
- Interpersonal Communicative Strategies (Interactions)
- Using the 7Cs to Inform
- Giving Instructions
- Offering Suggestions
- Seeking Clarification
- Giving Bad News
- Summary for Interpersonal Communicative Strategies
Week 3:
- Establish Personal Self
- Aligning self to the workplace
- Aligning self to your workplace
- For Potential Employers
- In Workforce
- Useful websites for your personal branding, CV and portfolio
- Building professional image on social networking sites
- Connecting on Social Networking Sites
- Etiquettes of using Social Networking Websites
Learning outcomes
In the course Establishing a professional self through effective intercultural communication, you will learn how to communicate effectively to establish relationships with colleagues in a culturally and linguistically diverse community and workplace. You will learn to adopt appropriate intrapersonal and interpersonal, verbal and nonverbal, communicative strategies to present information based on the 7 communication principles.
Finally, you will learn to build your personal profile and appropriately align yourself in a globalised workplace.
Teaching-Learning methodology
Course Components: Videos Assessments (learning checks, end of section assessments, the final assessment, peer review)
Assessment
Assessments: end of section assessments, the final assessment (quiz), review classmates.
- Soft skills Communication, Travail d'équipe, Conflict management
- Language English
- Other languages (eg. Subtitles) Aucune information
- Period of activation Self-paced
- Date Aucune information
- Duration 3 weeks
- Level of commitment required 1-2 hours/week
- Cost MOOC Gratuit, Certification payante * Détails sur la plateforme
- Providing institution National University of Singapore
- Mooc Platform Coursera
- Target group StudentsYoung workersWorkers
- Instructor Misty So-Sum Wai-Cook
- Level of assistance offered Misty So-Sum Wai-Cook– will be guiding through the content in short video lectures
- Keywords Communication, teamwork, cultural differences, , adaptability and flexibility