Dernière mise à jour : 07 Nov 2016

Giving and receiving feedbacks


The role of the manager is critical in providing feedback to support an individual's effort to change behavior and grow. The focus is on guiding the individual's understanding, learning, and awareness of his or her behavioral impact.


This six-week course will provide you with an opportunity to explore giving and receiving feedback through the following activities:

  • Identifying opportunities for feedback in the workplace
  • Understanding and applying the SHARED™ model for feedback
  • Developing skills for engaged listening through video analysis
  • Writing "balanced feedback" statements
  • Engaging in role-plays with colleagues.



Learning outcomes

At the end of the course, students will be able to:

  • identifying opportunities for feedback in the workplace;
  • develop skills for engaged listening through video analysis;
  • write "balanced feedback" statements;
  • engage in role-plays with colleagues.

Teaching-Learning methodology

team working among the participants


Final certificate of accomplishment.

  • Soft skills Communication, Leadership
  • Language English
  • Other languages (eg. Subtitles) Aucune information
  • Period of activation Periodicaly opened
  • Date Aucune information
  • Duration 6 weeks
  • Level of commitment required 2 hours a week
  • Cost Payant * Détails sur la plateforme
  • Providing institution Next Step partners
  • Mooc Platform NovoEd
  • Target group Aucune information
  • Instructor Rebecca Zucker
  • Level of assistance offered Possibility of group discussion among the participants learning in team
  • Keywords Feedback, leadership, team working