Dernière mise à jour : 19 Oct 2016

Conflict Resolution Skills


Resolving conflict in a positive manner is a skill than can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution.


Part 2 of a 4-course series, the Conflict Management Specialization  (


Week 1: Getting Started I Active Listening Skills Get Started! Active Listening Skills Week 2: Communication Problems and Skills Communication Problems and Skills Assignment 1 Assignment: Reaching a Collaborative Solution Week 3: Usable Plan I Course Wrap-up Usable Plan Assignment 2 Course Wrap-up Assignment: Conflict Resolution Skills

Learning outcomes

Course Learning Objectives: Use active learning skills when dealing with conflict Choose appropriate communication tactics when dealing with conflict Create a usable plan for managing conflict

Teaching-Learning methodology

VideosIn each of the three Modules you will find a number of different types of videos: Lessons - Introduce the key terms and main concepts of the module.Case Studies - Provide examples of conflict situations in the work place and ask you to reflect and choose the best way to approach conflict.Book Reviews - Introduce and highlight books that pertain to the module.Resource Videos - Highlight key resources.Interviews - Feature an industry expert sharing their thoughts on conflict in the workplace, styles of dealing with conflict, and examples of constructive and destructive conflict, among other topics.Wrap-Up - A brief video to help you synthesize the lessons, case studies, and interviews.ReadingsThe book titles below are optional:Buckingham, M., & Clifton, D. (2001). Now, Discover Your Strengths. Washigton, D.C., Free Press.Lussier, R.N., & Achua, C. F. (2010). Leadership: Theory Application and Skill Development (4th Edition). South Western, Cengage Learning.Williams, C. (2010). MGMT 3. South-Western Educational Publishing.AssignmentsThere are two required peer reviewed assignments in this course. Learners will need to complete both assignments and review three peer submissions per assignment.The first assignment is worth 20% of your grade and the second is worth 80% of your grade. To pass each assignment the learner needs 80% or above.


A score of 80% or above is needed to pass the class.

  • Soft skills Communication, Conflict management
  • Language English
  • Other languages (eg. Subtitles) Aucune information
  • Period of activation Periodicaly opened
  • Date Aucune information
  • Duration 3 weeks
  • Level of commitment required 3-4 hours/week
  • Cost Aucune information * Détails sur la plateforme
  • Providing institution University of California, Irvine
  • Mooc Platform Coursera
  • Target group Aucune information
  • Instructor Najla DeBow
  • Level of assistance offered This course is self-paced.
  • Keywords Conflict management, communication