Dernière mise à jour : 20 Oct 2016

Working in Teams: A Practical Guide


Teamwork is an essential component of most professional activities in the modern world. But what makes an effective team?

This course is an introduction to teamwork skills for all disciplines that will help you improve your own performance and that of your team.

It covers why teams are important, the roles of individuals in a team, systems and processes for effective teamwork and communication, and methods for addressing team conflict.

Throughout the course you will be provided with a range of tools and templates that you will be able to use with any team.



Section 1: What is a team?

  • Teams: An introduction
  • The lifecycle of a team
  • Reflect on your experiences of teams

Section 2: Personalities and role preferences in teams

  • Teamwork requires many roles
  • Personal traits and attributes
  • Belbin team role types

Section 3: Critique a hypothetical team

  • Meet our hypothetical project team
  • Peer assessment: Team roles and dynamics (Part 1)
  • Peer assessment: Team roles and dynamics (Part 2)

Section 4: Everyday teamwork planning tools

  • Tips for new teams
  • Team meetings
  • Project planning
  • Team decision-making

Section 5: Leadership, assertiveness and cooperation

  • Leadership
  • Assertiveness and cooperation

Section 6: Maintaining your team

  • Effective communication
  • Embracing diversity
  • Staying ahead of team conflict

Section 7: Addressing team conflict

  • The reality of team conflict and dysfunction
  • How conflict escalates
  • Addressing team conflict
  • Addressing team dysfunction
  • DIY team problem solving diagnosis tool

Learning outcomes

The aim of this course is to provide participants with information and activities that will develop their understanding of team dynamics. It also offers strategies for addressing some of the common issues that affect team performance, such as team conflict or dysfunction.

By the end of this course, participants will be able to:

  • Identify the difference between a group and a team
  • Understand how the personalities and role preferences of team members influence team dynamics
  • Identify their own preferences, strengths and weaknesses in terms of team role types
  • Understand how to use communication techniques to improve teamwork
  • Understand the importance of addressing emergent team issues before they develop into team conflict
  • Identify strategies for addressing team performance by resolving team conflict or dysfunction.

Teaching-Learning methodology

The course is self-paced. There are two suggested learning pathways for this course. The first is for participants who intend to obtain a certificate. The second is for participants who are only interested in specific topics. Completion of each section will take between 30 minutes to 45 minutes. Section 3 contains the most detailed activity of the course and should take between 45 minutes and an hour. In each section there are videos, readings and short quizzes or assesement (ex. discussion to present/perform in the forum).


This course contains both ungraded and ungraded activities. If you want to receive a Verified Certificate then you will need to complete all of the graded assessment pieces (as described in Course Learning Pathways). You will need to obtain an overall mark of at least 75%, or over, from all of the graded assessment items in order to pass the course. Kinds of assessments used: short answer, discussion, poll, questionnaire, drag and drop, drop down, multiple choice questions, peer assessment.

  • Soft skills Communication, Travail d'équipe, Problem solving
  • Language English
  • Other languages (eg. Subtitles) no other languages
  • Period of activation Self-paced
  • Date Aucune information
  • Duration Unspecified  
  • Level of commitment required 6 - 8 hours
  • Cost MOOC Gratuit, Certification payante * Détails sur la plateforme
  • Providing institution The University of Queensland, Australia
  • Mooc Platform edX
  • Target group Course for anyone working in any team, in any role.
  • Instructor Lydia Kavanagh, David Neil
  • Level of assistance offered Availability of tutorsPossibility of discussion among the participants
  • Keywords Teamwork, decision-making, problem solving, leadership, effective communication