Dernière mise à jour : 28 Oct 2016

Introduction to Problem-Solving

Summary

Do you aspire to be an ideal people manager? The journey from being an individual contributor to a people manager requires significant personal development and growth. If you are a first time manager, you may have asked yourself:

• Where did I go wrong in managing this particular employee?
• How should I give feedback to my subordinates?
• How do I handle potential assessments?
• How should I motivate people who report to me?

The objective of this business and management course is to smoothen the transition for newly appointed people managers, motivate and guide people who are aspiring to become one and to think back and reflect for seasoned managers.

The course will provide learners with an enhanced understanding of the role of people management in organizational context. 

Programme

Section 1: Course Introduction

Lecture 1: About the Course

Lecture 2: Course Guideline

Section 2: Problem-Solving Concepts

Lecture 3: The Problem-Solving Model

Lecture 4: Problem-Solving Techniques

Lecture 5: On Intuition

Section 3: The Problem-Solving Barriers

Lecture 6:: Problem-Solving Mind Traps (I) - The List

Lecture 7: Problem-Solving Mind Traps (II) - The Details

Lecture 8: Problem-Solving Mind Traps (III) - The Tools

Lecture 9: Problem-Solving Process Traps

Lecture 10: The Status-Quo Trap

Section 4: The Problem-Solving Approach

Lecture 11: Problem-Solving Competencies

Lecture 12: Problem-Solving Skills

Section 5: Introduction to Problem-Solving

Quiz 1: Introduction to Problem-Solving

Lecture 13: More Courses

Lecture 14: Bonus Lecture

Learning outcomes

• understand problems and problem-solving
• apply problem-solving techniques
• avoid problem-solving mind traps

Teaching-Learning methodology

xMocc (based on transmission of contents through video, documents, tests)

Assessment

Quiz